The Known Issues Page is designed to give schools and support teams access to the current known issues (defects) with the Bromcom MIS and Finance system. Prior to September 2023 the page only listed High or Critical issues, but from September 2023 we have improved the page layout and its…
This article covers: Changes to booking training from September 2023 From 1 September 2023 we are asking customers to stop using docs.bromcom.com/training to book training with Bromcom or access our online courses, and instead use https://bromcom.teachable.com/p/home: docs.bromcom.com/training, including the online courses and webinar recordings, will be removed at the end…
In September 2023 the following 3 x changes will be made by UK networks, to your ‘Send’ configurations: Change 1:International numeric sender IDs (numeric sender ID’s not starting with 00XX/+XX) will be blocked The MIS handles this requirement by adding +44 to the sender number after you send a message….
This page is for our valued support partners, who supply technical support services for the Bromcom MIS or Finance product. It contains information on: Support centre accreditation programme Use the links below to access the training courses. These are ‘topped up’ with your time with a Success Manager (see section…
Our approach to complaints At Bromcom our aim is to deal with complaints transparently, quickly, and effectively; and make sure that we learn the lessons from each complaint to continue to improve our products and services. Our process is simple, fair and transparent, and maintains staff and customer confidentiality. You…
This video covers adding a member of staff in Bromcom through to apportioning their salary. This video covers importing a salary reconciliation file and seeing commitments reduce.
This guide has been created to show Bromcom users how to join and use our new Bromcom Online Community – also known as, the BromCommunity. This community is currently offered to admin users and not open to teachers or parents. This guide will be broken down into the following sections,…
Note: All pages shown below are subject to having relevant Roles and Permissions. In this guide, you will be shown how to access, run and export the Staff Absence report required by West Sussex County Council for West Sussex schools. Go to Reports > Adhoc and open View reports. Within…
This guide contains a list of suggested data areas to consider standardising for use with Bromcom’s Vision product. As you can see, there is no standardisation required to use certain dashboards in Vision. Some data items (e.g. Enrolment, Exclusions) are already standardised. It is also helpful for Trusts to wait…
This page is focused on the support you can expect from Bromcom in September 2023. It will be most useful to you if you or customers who have joined Bromcom recently. It covers: The page covers: Accessing the Bromcom support desk Those who have purchased support from Bromcom (rather than…