This guide provides instructions for configuring SMTP and Email settings within Bromcom MIS.
This guide will include a section for each of the four points below;
Pre-requisites: Please ensure that you familiarise yourself with your mail usage and any limits/minimum requirements before deciding which service to use.
See also: How to troubleshoot Emails, How to send an SMS or Email and Bromcom SMTP Service FAQs.
Bromcom’s SMTP Service
Bromcom offers a free SMTP Service which provides 3000 Emails per month, free of charge.
This is a base allowance which resets on the 1st of each month, so any unused Email Credits do not roll over.
If you use Bromcom’s SMTP Service and you exceed 3000 Emails within a month, you will need to purchase additional Credits and any users with the Administrator role will receive the following Email;
To purchase additional Credits, you can go to Modules > Communication > Communication > Overview and press Buy E-Mail Credit.
Alternatively, you can click on the click here button near the bottom of the Email.
Our prices can be found below, if you wish to purchase the Bromcom SMTP please see How to Purchase Email Credits
To start using Bromcom’s SMTP Service, from the left Menu go to Config > Setup > System Settings.
Once the page loads, use the radio button to select Bromcom SMTP Service.
Note: The From E-mail Address field will be greyed out and can’t be changed. All Emails leaving the MIS will come from [SiteID]@bromcomcloud.com. The reply email (the email that will receive any responses from parents) can be configured within Config > Communications > Configurations by updating the School Email field.
Once you are happy with the settings, click the Save button.
Any Emails sent from your system will now deliver to Bromcom’s SMTP Server, which will then deliver the Emails to the required destinations.
Your own SMTP Server
NOTE: As of August 2025 the steps in this section no longer apply to Office 365 users, please see the Office 365 SMTP Service section of this guide.
From the left Menu go to Config > Setup > System Settings, where you will have the option to select your own SMTP Service.
This means that the delivery of Emails will be handled by your Internal Servers once they leave the MIS.
Use the radio button to select Your Own SMTP Server.
The key options here are the From E-mail Address and Server related fields. These will enable you to send Emails using your own server and you should speak with your internal IT if you are unsure of any of these options.
Once you are happy with the settings, click the Save button.
Note: If you choose to use your own SMTP Server, it is entirely down to you to configure and troubleshoot the Server because Bromcom cannot access internal IT servers.
However, should you experience any problems with Emails when you are using the Bromcom SMTP Service, there are a number of checks that can be carried out.
Access: There are three sets of permissions which you will require to follow this guide, each of them are shown below in the Communication and Setup Modules of Config > Setup > Roles & Permissions.
Provides access to Modules > Communication > Overview;
Provides access to Config > Communication > Configurations.
Provides access to Config > Setup > System Settings.
Office 365 SMTP Service
From the left Menu go to Config > Setup > System Settings.
Select the Office 365 SMTP Service option and then click Grant Access. This will take you through to the Office 365 login page for you to sign in to your chosen account.
IMPORTANT: Any email account with ‘Send As’ permission can be used while setting up this service. You do not need to use an Admin email account. More information on how to setup exchange account permissions can be found at Microsoft’s official website here
Take care when selecting which email address to use, as the email address used to Grant Access will also be used as the From email address for all emails sent from Bromcom and you will not be able to change this. If you are unsure which account to use, your IT team should be able to guide you.
Once you’ve logged in, the From E-Mail address field will be populated.
You can then test that the connection has been made successfully by entering an email address that you have access to in the Test E-Mail Address field and clicking Test SMTP, you will receive a successful message in the top right hand corner, please note that this should not be taken as confirmation that the connection has been made successfully. You should then receive an email to the inbox of the Test E-Mail you entered, once you receive the email, this confirms that the connection has been made successfully.
A video of this process can be found below:
How to setup MailGun
If you wish to use MailGun to send out emails from the MIS then please use the settings in the screen shot below.
Note that the From and Server Username are examples and you will need to enter in your own account details and Server Password.
Google SMTP
November 2025 update
Go to Config > Setup > System Settings
We have updated Bromcom’s email integration to enhance security and comply with modern authentication standards. The feature is now live for Google SMTP following Google’s verification process, which caused a short delay in release. We appreciate your patience and are pleased to make it available now.
What’s Changing:
- OAuth 2.0 will replace Basic Authentication as the mandatory method for sending emails.
- This change affects schools using the integrated Google SMTP option.
- No action is required for schools using Bromcom SMTP Service, or their own SMTP Server not based on Google or Office 365.
Key Dates:
- From 1st October 2025, Basic Authentication will no longer be supported.
- Schools that have not updated by this date will receive an error: ‘550 5.7.30 – Authentication Required’
What You Need to Do:
Once the update is live, your System Administrator or IT team must:
- Go to Config > Setup > System Settings.
- Select either Google SMTP Service.
- Click Grant Access and sign in using the relevant email account.
- Once you have logged in, the From E-Mail Address field will be populated.
- Verify the setup by sending a test email using the Test E-mail Address and clicking Test SMTP button.
- If at any time you would like to revoke the access, click the red Revoke Access button, and click Confirm when asked Are you sure?