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How to Create a Message (SMS or Email) Template

Note: All pages below are subject to having relevant Roles and Permissions.

The Message Templates area allows you to create a Template message which will go out to the selected Contacts. The tool gives you the option between SMSEmail – Plain Text or Email – HTML.

See also: How to Send an SMS or Email from Bromcom.

To begin, start from Config and select Communication and then Message Templates.

Communication Creating a Message Template 001

Click on the New button to start. This will open the Message page.

Complete the information, with mandatory fields marked with an *

  • Message Name 
  • Language – pick from a dropdown. Note that this is not a translation feature and languages have to be written in that language.
  • Message Type – whether this will be a SMS Message Template or an Email Message Template. If selecting SMS, simply enter your message into the text box; if selecting Email, you will be presented with new fields.
  • The Dynamic Fields list can be used to add Dynamic information in the message such as Title, Name.

When you’re finished click Save.

Editing Templates

Once saved, you can now create duplicates of the same message template or edit it from the same Template Page. For example you might want to send the same message in other languages.

To identify which languages have been used to write a given template, edit the template and click on the dropdown language bar. There will be a tick (√) next to each language version available for the selected message.

Updated on June 17, 2021

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