This article answers some Frequently Asked Questions in relation to the new academic year. For more support on the new academic year see September 2024 Guidance for Bromcom Customers
Q. My lesson marks aren’t transferring to AM/PM sessions
Please check that Register Update Parameters have been applied to the new academic year, even if they are the same as the last academic year. When applying remember to select the date range and not just apply to the one day. See How to use Register Update Parameters
Q. My year 6/year 11 leaver students from last year are still appearing on roll/on registers or in any current groups.
If the students are appearing with enrolment status as current on the student list page, then you will need to ensure that you process these students as leavers. Where students are going to the same destination school with the same leaving date the leavers process can be done in batches. See How to Process a Student as a Leaver
Remember – groups memberships for the student are ended as part of the leavers process, so it is important this is done as opposed to manually end dating the enrolments. This will avoid issues going forward.
Q. An attendance code is missing from the teacher registers (e.g. I code).
Please check in Config>Attendance>Attendance Codes>Select Code>Edit that the code is ticked to include in teacher registers.
- If include in teacher registers is ticked then the teachers can use the code/mark in the registers
- If include in teacher registers isn’t ticked then this can only be used in Modules>Attendance>Manage Attendance by staff with the appropriate permissions
See How to Create and Manage Attendance Codes/Marks.
Please note – Attendance marks that have subcodes can only be used on the attendance administration pages such as Modules>Attendance>Manage Attendance and cannot be used on registers.
Q. We have no AM/PM registers
AM and PM session registers are linked to Tutor Groups. To check that the students are in the groups go to Groups>Type = Tutor Groups. The group will need to have an associated staff member for the date range that registers need to be taken. Rooms can also be assigned to the Tutor Group but this is optional.
Check you have Associated Timetables for AM/PM, if not you can create these through Modules>Curriculum>Tutor Group Timetable Generator
For guidance on these processes see End of Year Guidance 2024, How to Add Tutors to Tutor Groups and How to use the Tutor Group Timetable Generator
Q. Teachers can’t see their dashboards
If staff don’t see this then likely all their group memberships start in the future. You may find some staff can see the dashboard, but these will most likely be SLT or Heads of Year with memberships starting from the start of the year and not the start of the timetable. Once the timetable starts then these will likely appear. To check when the group memberships start go to Groups>Select the Group>View then at the top right of the Group you will see Membership display which defaults to Current Memberships. Amend this to Show all Memberships.
If the teacher is a current member of the group and the dashboards still don’t appear then it is likely that their staff and user accounts are not linked correctly with the timetable linked to their staff account and them logging in using an unlinked user account.
You can check this yourself by opening both the user profile page and the staff page and checking the ID in the web address. The IDs are the last part of the address and if linked should match. If they don’t match you will need to create a new user account that correctly links to the staff account before disabling the old user account.
To see User Profile ID go to Others> Type = User Account> Select Account>View. Note the UserID in the web address
To see Staff UserID go to Staff>Select Staff Name>View. Note the StaffID in the web address matches the UserID in the User Account screenshot above.
Q. New students have not pulled through to a third party (e.g. Wonde/ParentPay)
Third parties including Wonde and ParentPay only collect information for current students. They do not collect data for future students.
Your future starters will only pull through once their enrolments start. The filters are set by the third party, so if discussed with them they may be able/willing to change the filters to look at future students, but this is not something we can change.
For those who would like to see the filters these can be seen in the third-party system logs, go to Modules > Setup > Third Party Access Permissions and Logs.
Q. Student flags don’t appear correctly
User defined flags are updated as part of the overnight process. If you have changed their data today and need the flags updating to reflect this, then this will need to be run by someone at your school with the appropriate permissions, go to Config > Setup > System Configurations.
Press Refresh System and Refresh Student Cache. The Refresh Student Cache may take a few moments depending on the amount of data it is updating.
For the Pupil Premium flag please see the guidance on our help centre regarding what affects the pupil premium flag, see How to manage Pupil Premium Students. Again, this flag is updated overnight or part of the above refresh.
Note: Post 16 and Early years PP students are not Pupil Premium