This page is focused on the support you can expect from Bromcom in September 2024. It will be most useful to customers who have joined Bromcom recently. It covers:
The page covers:
- Accessing the Bromcom support desk
- Helpful guidance for new schools
- Back to school drop in sessions
- Support for Census
- Finding other schools who are new to Bromcom
Accessing the Bromcom support desk
Those who have purchased support from Bromcom (rather than a third party MIS team) should have been registered for our helpdesk and the support portal on or shortly after your go-live date. Registered contacts can add extra staff to support by using the Add Contact form.
Support is very busy in September. Please read our comprehensive guide to the Bromcom support desk and how you can get the best from the service, including how to find out about known issues, use online chat, and use our service status page.
Helpful guidance for new schools
We’ve collated some ‘new user’ guides in one place:
Remember that you can also register for shared webinar trainings, and watch webinar recordings (which are all timestamped), on the book training page.
Back to school drop in sessions
We are running a range of short drop in sessions to support all customers with the busy start of term. You can drop in ask a question and then get on with the rest of your day.
As well as the module specific drop downs below, we are also running a general drop in session every day between 9am and 11am.
Daily Drop in Session – Click Here
| Subject | Date | Start Time | End Time | Teams Meeting Link |
| Bromcom Back To School Drop-In Session – End Of Year | 02/09/2024 | 10:00 | 12:00 | Click Here |
| Bromcom Back To School Drop-In – Dinners | 02/09/2024 | 14:00 | 15:30 | Click Here |
| Bromcom Back To School Drop-In Session – End of Year | 03/09/2024 | 10:00 | 11:00 | Click Here |
| Bromcom Back To School Drop-In – Clubs and Trips (including wrap-around care) | 04/09/2024 | 10:00 | 11:30 | Click Here |
| Bromcom Back To School Drop-In Session – Seating Plans | 05/09/2024 | 10:00 | 12:00 | Click Here |
| Bromcom Back To School Drop-In – Attendance Codes | 05/09/2024 | 14:00 | 15:30 | Click Here |
| Bromcom Back To School Drop-In Session – 3rd Party Integrations | 06/09/2024 | 10:00 | 11:30 | Click Here |
| Bromcom Back To School Drop-In – Dinners | 09/09/2024 | 14:00 | 15:30 | Click Here |
| Bromcom Back To School Drop-In – Clubs and Trips (including wrap-around care) | 11/09/2024 | 10:00 | 11:30 | Click Here |
| Bromcom Back To School Drop-In Session – Seating Plans | 12/09/2024 | 10:00 | 12:00 | Click Here |
| Bromcom Back To School Drop-In – Attendance Codes | 12/09/2024 | 14:00 | 15:30 | Click Here |
| Bromcom Back To School Drop-In Session – 3rd Party Integrations | 13/09/2024 | 10:00 | 11:30 | Click Here |
| Bromcom Back To School Drop-In – Dinners | 16/09/2024 | 14:00 | 15:30 | Click Here |
| Bromcom Back To School Drop-In – Clubs and Trips (including wrap-around care) | 18/09/2024 | 10:00 | 11:30 | Click Here |
| Bromcom Back To School Drop-In Session – Seating Plans | 19/09/2024 | 10:00 | 12:00 | Click Here |
| Bromcom Back To School Drop-In Session – 3rd Party Integrations | 20/09/2024 | 10:00 | 11:30 | Click Here |
Support for Census
Book your Bromcom Census Training as soon as possible, (the link below will be updated for 2024 shortly) click the link below to visit our dedicated Census page where you can download our Census manual and register for our free, live training on how to run the Census:
View our census guidance and book census training
Remember that new customers who have purchased support from Bromcom are also entitled to free transition calls from a customer success manager. These calls can be used to look at the Census with your CSM, to help ease the pressure on your school. Please enquire with your customer success manager about getting one of these calls booked in.
Finding other schools who are new to Bromcom
The BromCommunity is thriving and a great place to get support and share best practice with peers. Anyone registered with support will have received an invitation to join the community already, but if you are struggling with access please email community@bromcom.com.