If you are considering leaving our service, this short process explains what to do next and how we will process your request. This includes an opportunity for us to understand your concerns, answer any questions and discuss the options available to you before a final decision is made.
Step 1: Complete and submit the form
From your Support Portal account, navigate to the Account Management section and click ‘Thinking of Leaving Bromcom?’
Complete the form with the relevant account details, a formal notice of termination or non-renewal, the date you would like your data backup, and the date you would like your system removed from the cloud, should you decide to proceed.
Please note: To ensure your request is processed correctly and promptly, notice should be submitted through this form.
Step 2: Talk to us
We will invite you to a Teams call with our Customer Relationship Team to discuss your concerns, answer any questions and explore the options available to you.
If you decide to proceed, we will guide you through the next steps and confirm the arrangements with you.
Please note: If you require a data backup, please allow up to two weeks from the date you submit the form for this to be completed and provided. More complex requests may take longer.