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New Customer Guidance

This page is for customers who have joined Bromcom between January-April 2022. It contains useful information about the services we provide and how you can get help as a new customer.

The page covers:

  • Accessing the Bromcom support desk
  • Free training for new schools
  • Support for your first Census and other statutory returns
  • Helpful guidance for new schools
  • Finding other schools who are new to Bromcom

Accessing the Bromcom support desk

Those who purchased support from Bromcom (rather than a third party support centre) should have been registered for our helpdesk and the support portal on or shortly after your go-live date. Please read our comprehensive guide to the Bromcom support desk and how you can get the best from the service, including how to add users to the support desk, find out about known issues, and use our service status page.

Free training for new schools

We know that many customers did not have time for full training before joining us, and to that end, we’re running free new customer training throughout April and May. These are short sessions on key topics that you or your colleagues may find helpful. Please use links below to register.

Getting Started With Bromcom – Basics –https://attendee.gotowebinar.com/rt/4715845376463784717

Getting Started with Bromcom – Third Party Accounts – https://attendee.gotowebinar.com/rt/7900353207410296588

Getting Started With Bromcom – Attendance (including Web Merge) – https://attendee.gotowebinar.com/rt/3134848810797056270

Getting Started With Bromcom – MCAS – https://attendee.gotowebinar.com/rt/3275917252149311760

MCAS: Setting up Clubs and Trips –https://attendee.gotowebinar.com/rt/6572312485658748175

Managing the Admissions Process in Bromcom – https://attendee.gotowebinar.com/register/7869051210878779408

Timetable, importing from third parties – https://attendee.gotowebinar.com/rt/2653042815311766283

Timetable Training

11/05/2022 https://attendee.gotowebinar.com/rt/1529023073698525455

31/05/2022 https://attendee.gotowebinar.com/rt/8791493088228801804

20/06/2022 https://attendee.gotowebinar.com/rt/8126501858680137999

Support for your first Census

Those who went live since January will be doing their first Census on Bromcom.

Please click the link below to visit our dedicated Census page where you can download our Census manual and register for our free, live training on how to run the Census:

View our census guidance and book census training

Remember that new customers who have purchased support from Bromcom are also entitled to transition calls from a customer success manager. These calls can be used to look at the Census with an experienced trainer, to help ease the pressure on your school. Please enquire with your customer success manager about getting one of these calls booked in.

Helpful online guidance for new schools

We’ve also collated some ‘new user’ guides in one place. These can be viewed by clicking the link below:

Read new user guidance.

Remember that you can also register for shared webinar trainings, and watch webinar recordings (which are all timestamped), on the book training page.

Finding other schools who are new to Bromcom

Bromcom’s online forum is being re-launched in early May 2022. It will be available via the support site help.bromcom.com and you’ll receive an email when you are ready to access it. This will help you join up with other schools and share best practice.

We’re also running user groups over the summer term. Again, you’ll hear more about these soon. If you want to host a user group then please email community@bromcom.com

Updated on April 28, 2022

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