This page is focused on the support you can expect from Bromcom in September 2023. It will be most useful to you if you or customers who have joined Bromcom recently. It covers:
The page covers:
- Accessing the Bromcom support desk
- Helpful guidance for new schools
- Free Bitesize Training
- Support for Census
- Finding other schools who are new to Bromcom
Accessing the Bromcom support desk
Those who have purchased support from Bromcom (rather than a third party MIS team) should have been registered for our helpdesk and the support portal on or shortly after your go-live date. Registered contacts can add extra staff to support by using the Add Contact form.
Support is very busy in September. Please read our comprehensive guide to the Bromcom support desk and how you can get the best from the service, including how to find out about known issues, use online chat, and use our service status page.
Helpful guidance for new schools
We’ve collated some ‘new user’ guides in one place:
Remember that you can also register for shared webinar trainings, and watch webinar recordings (which are all timestamped), on the book training page.
Free bite-size training for your first week back
We are running a range of short sessions to support all customers with the busy start of term. All customers are welcome:
Tuesday 29th August – Refresher: – 10am-10:30am – Raising Cases & Managing Support Contacts on the Bromcom support portal – https://attendee.gotowebinar.com/register/623648925123739737
Wednesday 30th August – 9am-11:30am – Refresher: Last Minute End of Year – https://attendee.gotowebinar.com/register/177813452734958169
Thursday 31st August –10am-10:30am – Refresher – Updating Contacts & Linking Students – https://attendee.gotowebinar.com/register/5726802347515849819
Thursday 31st August – 2pm – 4pm – Refresher: Attendance Management on Bromcom (including Web-merge) – https://attendee.gotowebinar.com/register/3737750628499897182
Friday 1st September – 10am -11:30am – Refresher: Online Purchases – https://attendee.gotowebinar.com/register/3869243423088907355
Friday 1st September – 10am-11:30am – Refresher: Last Minute Admissions – https://attendee.gotowebinar.com/register/5454084980920289631
Monday 4th September – 1:30pm-3pm – Refresher: Emergency Timetable Changes – https://attendee.gotowebinar.com/register/7976901216712938070
Support for Census
Book your Bromcom Census Training as soon as possible, click the link below to visit our dedicated Census page where you can download our Census manual and register for our free, live training on how to run the Census:
View our census guidance and book census training
Remember that new customers who have purchased support from Bromcom are also entitled to free transition calls from a customer success manager. These calls can be used to look at the Census with your CSM, to help ease the pressure on your school. Please enquire with your customer success manager about getting one of these calls booked in.
Finding other schools who are new to Bromcom
The BromCommunity is thriving and a great place to get support and share best practice with peers. Anyone registered with support will have received an invitation to join the community already, but if you are struggling with access please email community@bromcom.com.