I’ve got performance issues with Bromcom, what should I do? 

Unlike on-premise systems, Bromcom is a cloud-based MIS and therefore requires a stable, unimpeded internet connection to work best. 

In the majority of cases, local performance issues are caused by local hardware issues or network setup/policy which can throttle or sometimes restrict traffic it determines is suspicious. 

All networks are different, and while we are unable to make configuration changes to your network or give distinct advice on its setup, we have created this guidance to assist you. 

If you are experiencing issues with speed, there are a number of things you can check to determine where the problem may be and allow you to take next steps: 

• Check https://status.bromcomcloud.com/ for reports of any wide ranging issues that you might be experiencing as well. 
• Check you are not attempting to use the system during a maintenace window – these normally occur from around 10pm most evenings and can last up to an hour. 
• Check with your IT provider/team that they have allowed all of the relevant network traffic set out in guidance: https://docs.bromcom.com/bromcom-ip-ranges-3/ 
• Try other devices and networks. 
  e.g. if you are on a school network device, try a 4g or 5g mobile network or other network where the internet access is unrestricted. 
• Check the specification of the PC being used. Does it meet our minimum requirements, check our guidance https://docs.bromcom.com/minimum-system-requirements/  
• Log a case with Bromcom support at help.bromcom.com  Ideally this should include: 
    - the area of the system where you are seeing issues 
    - what users are affected (if specific) 
    - the nature of the issue e.g. if it’s intermittent 
    - the steps you have already taken locally to investigate (e.g. steps 1-5 above)