In this article, we are going to list some of the frequently asked questions regarding Online Payments within Bromcom.

How do we setup our bank accounts?

You need to raise a case using our online portal https://help.bromcom.com with the following information.

Confirmation you have received training on the product

Remittance email address 

Bank account details

Evidence of the account in the form of one of the following. Bank Account Statement, Cheque, Confirmation letter from your bank (less than 28 days old, including contact details of the bank). 

The evidence supplied needs to clearly show the Account number, Sort code, School and Account name.  

If you have multiple accounts, please let us know which one of these is for the dinner payments. 

If you do not have a login to the portal follow the guide here.

What are the transaction fees?

The transaction charges are 1.275% of the transition. So for example the transaction fee for a £10 school tie would be 13p. This fee is payable by the school, there is no transaction fee charged to the parent.

Q. Are my credit/debit card details stored in MCAS or by Bromcom?

No, card details are stored in MyChildAtSchool or by Bromcom. When a parent enters their card details they are initially passed to our provider who creates a token for the card details. This token is then used for further transitions.

Q. Can parents make cash payments?

Yes, there is an offline payments option in the MIS.

Can we use PayPoint?

Yes, this option is available. Please contact customercareteam@bromcom.com to get this activated.

Is PayPal an option?

No, this option is not available as the costs make it prohibitive.

Can we have payments go into multiple bank accounts?

Yes, you can have multiple bank accounts.

How and when will the school be paid?

When parents make a payment, the money they have paid goes to a central account for processing. The money is then disbursed into your bank account on a weekly basis.