This guide will show you how to:
- Post a Credit Note
- Post a VAT only Credit Note
Post a Credit Note
Access: The minimum permissions required to access the Invoices and Credit Notes page is found in the Finance module of Config > Setup > Roles and Permissions.
Go to the Modules > Finance > Finance Home Page and Accounts Payable.
Select Invoices and Credit Notes from Accounts Payable section.
![](https://d3kchveacp7yrb.cloudfront.net/2021/02/uWxlQYrd-image-64.png)
Select New – Credit Note.
![](https://d3kchveacp7yrb.cloudfront.net/2021/02/jDfHF0Bd-image-65.png)
Complete the details, adding the relevant Invoice Number and select Save.
![](https://d3kchveacp7yrb.cloudfront.net/2024/02/Screenshot-2024-02-21-at-10.31.59-2000x467.png)
Click Add Detail Lines in the Credit Note Detail Lines table.
![](https://d3kchveacp7yrb.cloudfront.net/2024/02/Screenshot-2024-02-21-at-10.33.56.png)
Complete the Credit Note Item and Save (or Save and Next if there is more than one line).
![](https://d3kchveacp7yrb.cloudfront.net/2024/02/Screenshot-2024-02-21-at-10.35.46-1475x1024.png)
Authorise the Credit Note and add any Attachments
Note: Once a Credit Note is approved, it cannot be cancelled, and an Invoice will need to be raised.
![](https://d3kchveacp7yrb.cloudfront.net/2024/02/Screenshot-2024-02-21-at-10.36.43.png)
This can then be included in a Payment run where there are Invoices to be paid to the same Supplier, to come off the total balance.
Post a VAT Only Credit Note
Access: The permission required to raise VAT Only Invoices and Credit Notes is found in the Finance module of Config > Setup > Roles and Permissions under Finance > Accounts Payable > Invoices and Credit Notes.
![](https://d3kchveacp7yrb.cloudfront.net/2024/02/Screenshot-2024-02-21-at-10.21.54-2000x267.png)
When adding a Credit Note Item select the VAT Code that has a rate greater than zero and set the Net Amount (£) for the Item to zero.
![](https://d3kchveacp7yrb.cloudfront.net/2024/02/Screenshot-2024-02-21-at-11.04.39-1483x1024.png)
Users can then double click on the VAT Invoice Row to edit the VAT Net Amount (£).
![](https://d3kchveacp7yrb.cloudfront.net/2024/02/Screenshot-2024-02-21-at-11.06.11-2000x329.png)
In Adjust VAT Total popup, users can now edit the VAT Amount (£) and Save.
![](https://d3kchveacp7yrb.cloudfront.net/2024/02/Screenshot-2024-02-21-at-11.06.58.png)
This will result in a VAT only Invoice or Credit Note.
![](https://d3kchveacp7yrb.cloudfront.net/2024/02/Screenshot-2024-02-21-at-11.07.37-2000x334.png)