In this guide, we show how to:
This Guide forms part of the ACCOUNTS PAYABLE USER GUIDE. Click to see Related Guides.
How to Post a Credit Note
Access: The minimum permissions required to Post a Credit Note are found in Config > Setup > Roles and Permissions.
Related Guides:
To begin, go to Modules > Finance > Finance Home Page > Accounts Payable > Invoices and Credit Notes.
Select Credit Note from the dropdown that opens when you click New.
Complete the Header Details, including the relevant Invoice Number. All asterisked items need completing. Then click Save.
In the Credit Note Detail Lines, click Add Detail Lines.
Complete the Credit Note Item and click Save, or Save and Next if there is more than one line.
Authorise the Credit Note and add any Attachments.
Note: Once a Credit Note is approved, it cannot be cancelled, and an Invoice will need to be raised.
The Credit Note can then be included in a Payment Run where there are Invoices to be paid to the same Supplier, so that the Credit Note comes off the total balance.
How to Post a VAT Only Credit Note
Access: The minimum permissions required to Post a VAT Only Credit Note are found in Config > Setup > Roles and Permissions.
When adding a Credit Note Item select a VAT Code that has a rate greater than zero and set the Net Amount (£) for the Item to zero.
After clicking Save, double-click on the VAT Invoice Row to edit the VAT Net Amount (£).
In the Adjust VAT Total pop-up, edit the VAT Amount (£) and then click Save.
This will result in a VAT Only Credit Note. Authorise the Credit Note.
Click Continue to allow the system to adjust the Credit Note Total.
How to Clone an Existing Credit Note
Rather than creating a New Credit Note, an Existing Credit Note can be Cloned from the Invoices & Credit Notes page.
The Clone button is greyed out until a valid row is selected. If multiple rows are highlighted, only the last selected row will be Cloned.
The system opens a Clone of the original Credit Note, with applicable details pre-filled. The Header Details can be changed, as can the those in the Credit Note Detail Lines. The New Credit Note can then be Saved or Authorised.
