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How to process a Credit Note

This guide will show you how to:

  • Post a Credit Note
  • Post a VAT only Credit Note

Post a Credit Note

Access: The minimum permissions required to access the Invoices and Credit Notes page is found in the Finance module of Config > Setup > Roles and Permissions.

Go to the Modules > Finance > Finance Home Page and Accounts Payable.

Select Invoices and Credit Notes from Accounts Payable section.

Select NewCredit Note.

Complete the details, adding the relevant Invoice Number and select Save.

Click Add Detail Lines in the Credit Note Detail Lines table.

Complete the Credit Note Item and Save (or Save and Next if there is more than one line).

Authorise the Credit Note and add any Attachments

Note: Once a Credit Note is approved, it cannot be cancelled, and an Invoice will need to be raised. 

This can then be included in a Payment run where there are Invoices to be paid to the same Supplier, to come off the total balance.

Post a VAT Only Credit Note

Access: The permission required to raise VAT Only Invoices and Credit Notes is found in the Finance module of Config > Setup > Roles and Permissions under Finance > Accounts Payable > Invoices and Credit Notes.

When adding a Credit Note Item select the VAT Code that has a rate greater than zero and set the Net Amount (£) for the Item to zero.

Users can then double click on the VAT Invoice Row to edit the VAT Net Amount (£).

In Adjust VAT Total popup, users can now edit the VAT Amount (£) and Save.

This will result in a VAT only Invoice or Credit Note.

Updated on February 21, 2024

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