Exams Results FAQ

Below is a list of Frequently Asked Questions about Exams Results Day

See here for further Exam Results guidance.


Q. I can’t see all the exam seasons?

A. This is likely due to your data boundary. Check under your account profile by going to your photo in the top right hand corner of the MIS, My Account > Current Interval.


Q. How do I Embargo Results?

A. Config> Examinations > Seasons, select the Active Season and Edit. Tick checkbox Results Embargoed.

Permissions: If you need your system Administrator to give certain roles access to this permission, you can do this via the following process: Config > Setup > Roles & Permissions, select a role and click Edit. Select the Examination module and tick the access permission under Examination > Maintenance > Configurations > View Embargoed Results.

The embargo affects pages like Exam Sheets, Student Profile Assessment pages, MCAS, and Student Portal. It will not restrict access to DMS stored reports. Once the report is run and saved as a DMS item by a user who has view embargoed results it is fixed and outside the limits of the embargo restrictions.

The Key Stage 4 dashboards covers multiple seasons and so will need to be embargoed at the dataset under Modules > Analysis > Headline Figures data sets. Select the dataset and tick the Embargoed tick box and save. They are not covered by season embargos.

Q. I’ve set my embargo but students can see their results on the Student Portal/MCAS, How?

A. If you have run a report and saved it as a document, it is no longer subject to the embargo and will show. You can unpublish the documents until results day. The Student Portal has its own page but the same system applies.
Also check the season to see if it is embargoed.


Q. How do I remove an entry for a student?

A. Modules > Exams > Manage Candidates, Select Candidate and Edit. Change the mode from C (centre) to W (withdrawn).

Q. I am unable to see Basedata?

A. Check when the Season ended.

A: Make sure Basedata is for the Season you are working on.


Q. I can’t Import Basedata?

A. Check that Exam Board Status is enabled in Config > Exam > Exam Boards. Select the board and Edit > Enable Board.


Q.  I cant see my results file?

A. Check the previously imported page. Can you see the file for import? Check the integration page shows as green and ready.

A. If you are using the A2C link make sure you have disabled your local A2C app.

A. If you have downloaded the files to standalone they cannot be received twice. You will need to upload those files then import.

A. Have you uploaded the files? Is there basedata imported for that exam board and season? If it is not showing check under Config > Exams > A2C Centre Setup > Actions > View All files.

Q. I’ve imported my results but they are not showing?

A. Go to Modules > Exams > Manage Results > Actions and Import Results. Check the files are not sitting in Files not yet imported. If they aren’t going in and you expect them to, check the series name in the file name. This should be along the lines of 6B22_15. Check the exam basedata and see if the series name here is the same as the results file.

Q. Student appearing on results import when they don’t have an exam in that season?

A. Is there a Candidate with NO UCI Number?

A. Is there a Results file also with blanks?

A. Assign all Candidates a UCI Number.

Q. Assign candidate/UCI numbers via import not working?

A. Modules > Exams > Manage Candidates > Actions > Assign UCI and Candidate Numbers Any number in this range already assigned will not be reassigned.

Q. Results file not importing/results not in grade range

A. What Board?

A. Review Results File.

A. What Exam Board do the Results belong to and is it consistent with the Basedata?

A. Is Basedata updated? If not, update then Import Results once more (Import Results > Previously Imported)

Q. We have manually entered some Results but on the results slip for the students the grade is being listed under equiv rather than results? Why is this?

A. If you want those Results to appear in the Result column of the report I could                suggest that on the Report Parameters page there is a tick box called “Non EDI entries in Results column” which will put any Non EDI Results into the Results column.

Q. I’ve imported my results file and it’s not appearing, why is this?

A. This could potentially be down to the File not being set for the Correct Month/Year of your Summer Season.

A. You can Open the File using Notepad, and please check the Top Line of the File. Check Characters 10-13 – e.g. 9I20. This is the Month and Year that this Results File is for (I.E 9I20 would be September 2020).

Please ensure you’re Importing the File into the Season that contains this Month/Year combination where you can use that Season for those Results. (In this example, it will not Import into Summer 2021, as this is unlikely to contain September 2020 in the Season) For any questions on this, please discuss with the relevant Exam Board.

Q. Students in results file not matching?

A. Results *may* match on UCI – what UCI is in the Results File vs. the MIS?

Q. Results by student report not showing all results?

A.Modules> Exams > Manage Candidates > find Candidate & Edit. Are there Entries & Results here?

Q. My math’s results are in two columns and I need them in one?

A. Most tiered subjects will be sent from the exam boards as two columns of data as they are different options. Higher and Foundation, Maths, Languages, Science are common examples. This is out of our control but if you set up a KS4 dashboard based on your results, then the subjects are grouped as a subject, not an exam option, and can be viewed as one column.


Q. I need to send results to the students not the parents, how do I do this?

A. Make sure the students own email address is added on their basic details. When you choose Send Document through My Documents, there is the option to switch from contact to student.

Q. I’m getting a session timeout error when running my reports, why?

A. The error message should say to press the Refresh button. This is located at the top left of the Menu Bar of the report.

Q. How do I get out a broadsheet of my results?

A. Option 1 – Modules > Exams > Manage Results, Select Season > Selections > Select all, then Actions > Export Results. Note you can choose to export by Qualification or Exam Options.

A. Option 2 – create a KS4 Dashboard based on the results and once populated you can go to the download icon on the Cohort Information panel and Results Broadsheet with grades (or values).

A. Option 3 – Reports > Exams > Results Overview. This gives a broadsheet per exam type (GCSE, BTEC etc). Or if you export the data instead of preview this includes all but as a row per result, not a broadsheet. This can be used for a SISRA import.

A. Option 4 – There are two reports on the reports repository called – Exam Results 2022 Overview Matrix – EDI Results and Exam Results 2022 Overview Matrix – Non-EDI Results that you can import and run.

Exam sheets

Q. I’ve set up exam sheets but cant see them?

A. You need the permission to View All Exam Sheets. This can be found under Roles and Permission. Edit the role and you will fin the permission under the Exams module.

Q. How can heads of department see their results?

A. Option 1 – Set up exam sheets and tick the results option, make it read only.
https://docs.bromcom.com/knowledge-base/how-to-make-exam-entries/ (section 3)

A. Option 2 – Set up a KS4 Dashboard.

Q. How do I add my extra exam results that don’t come from A2C?

A. If they are Non EDI results then these are added manually. Go to Modules > Exams > Manage Results > Select Student > Add > No EDI result.


Q. A subject is not showing on the KS4 dashboard?

A. Check the result is actually there first. Go to the Student Record and the Assessment tab, check the Exam Results. Check the snapshot is refreshed on the KS4 Dashboard.
If this is not a GCSE, AS level or A Level then you need to check that it counts in the performance measures.
Key stage 4 qualifications and discount codes: 2014 to 2024 performance tables tab 2022 – if it is not there, it doesn’t count and won’t be in the dashboard. Common examples, Low level Functional Skills, Entry Level Qualifications, and Short Course subjects.

Q. Figures on my KS4 Dashboard don’t look right?

A. Check you have the cohort right in Modules > Analysis > Key Stage Cohort Definitions.

A. Check you have refreshed the dataset Modules > Analysis > Headline Figures Datasets.

A. Check you mapped the subjects for that season by going to Config > Analysis > Exam Option Subjects. If you are looking at progress, check you have added in KS2 fine score equivalent figures under Modules > Analysis > Review KS2 Fine Levels.

A. Check the result are actually there on the Student Record. Go to the Student Profile and the Assessment tab. Check the Exam results.

Updated on October 12, 2023

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