In this article, we are going to list some of the frequently asked questions regarding MyChildAtSchool within Bromcom.
Q. What do I do if I’ve forgotten my email address.
A. Contact your school and they will be able help you.
Q. What do I do if I’ve forgotten my password.
A. Click the Reset Password link from the login page. See How to reset MCAS Password
Q. The school has sent out invitation codes for parents to redeem however, some parents haven’t redeemed them. How does this work now parents login with an email and password.
A. Parents should click the Reset Password link from the login page see How to reset MCAS Password. Alternatively, the school can send a Password creation email from Modules>MCAS>User Accounts
Q. What if parents have multiple Email addresses registered to their MCAS accounts.
A. All Email addresses (including the Recovery Email Address if they have one) will allow the parent to Login.
Q. A parent is getting the message ‘incorrect email address’ when they attempt to login
A. The parent should contact their school so the school can they update the contact record for the parent with the correct email address.
Q. One of the parent profiles attached to the email address needs removing.
A. The person who’s profile it is should contact the school and they can amend the account record
Q. The email address for a parents MCAS account is incorrect.
A. The parent should contact their school and the school can update the contacts record.