This guide details how to manage MCAS User Accounts in MIS MyChildAtSchool.
IMPORTANT: in July 2023 we changed the MCAS login process so that it relies on the parents email address. Users no longer need to enter a site ID. It is therefore important that schools ensure the email addresses for their parents are correct. Please see How to manage contact email addresses which covers reporting on parent email addresses.
Related guides:
- How to reset MCAS password
- How to use the MCAS Parent Portal
- How to Troubleshoot MCAS Login and Setup issues including not receiving invite/activation emails
It covers:
Access: The minimum permissions required to access the MyChildAtSchool page is found in the MCAS Module of Config > Setup > Roles & Permissions.
Watch Videos
Watch a pre recorded 30 minute webinar, you will be asked to confirm your details before watching : MCAS User Account Changes Webinar
See below for two short videos;
User Account Maintenance
Modules > MyChildAtSchool > Administration > User Accounts
From the top left User Account choices you can choose either Contact, Contacts with No Linked Students or Contacts with No Email Addresses.
Contacts without an Email Address will appear in bold, red text in the table.
An Edit Contact Details icon in the new right hand side Actions column opens the Contact Details popup where you can easily update the Email Address, which will enable parents to gain access to their online parent account.
Click on the Phone & Email tab to amend Emails or Phone numbers.
Then click the pencil icon to the right of the record to amend it
Three email options are available in the Action dropdown.
- Send Reset Password Email sends a reset password Email to the Contact(s) selected, only if they have an email address.
- View Recovery Email Accounts shows all the recovery Email Addresses that are not linked to a Contact, and then allows users to add Email Addresses to Contacts by clicking the “+” icon.
- Resend MCAS Account Activation Email sends an account activation email to a student’s contacts who have an inactive MCAS account (Activation Status = Not yet activated) and a valid email address. This action is the same as clicking Send MCAS Account Activation Email in User Account Creation.
User Account Creation
Modules > MyChildAtSchool > Administration > User Accounts
From User Account Maintenance page click New to get to the User Account Creation popup.
Choose Select Contacts, where you will see the Email Address column. Contacts without an Email Address appear in bold, red text in the table.
An Edit Contact Details icon in the Actions column opens the Contact Details popup where you can more easily update the Email Address, which will enable parents to gain access to their online parent account.
When creating a new MCAS User Account – the Send MCAS Account Activation Email button replaces ‘Send Invitation Code Emails’.
Note: The Send MCAS Account Activation Email button appears in both Manual and Auto mode.
Student Details – Contact Email Address
Students > Student Details > Contacts
Click on Students from the Menu to access the Student List Page, select the required Student(s) and click View.
In the Contacts panel the normally green Click to view MCAS icon will show as red if the Contact is missing an Email Address, which would prevent the parent from being able to login to the MCAS online parent portal.
If the person icon is grey there can potentially be two scenarios;
- It means no MCAS Account has been created for this contact or
- There has been an MCAS Account created but they do not have access to this student – this is apparent when you edit a Contact attached to a student, select the Phone & Email tab and you see the text ‘Linked to MCAS’ under the email address
A badge labelled Linked to MCAS against a Contact Email Address indicates if it is linked to an MCAS parent account. If a MIS user tries to delete or edit the linked Email Address with this badge then a warning message will appear ‘You are about to modify an Email Address for an active MCAS parent account. Do you want to continue?‘.
