In this guide, we show How to Refund a Supplier Card Payment within the Finance Module.
Access: The minimum permissions required to Refund a Supplier Card Payment are found in the Finance Module section of Config > Setup > Roles and Permissions.
To begin, go to Modules > Finance > Finance Home Page > Accounts Payable > Payment Processing.
To process a Refund, either double click on the chosen Card Payment row in the Payment Enquiry panel or select it and click View/Edit.
Select an Invoice row in the Selected Payment Detail panel and click Refund.
In the Refund Card Payment pop up, complete the Reason for Refund and Amount to Refund (£). The Amount must be equal to or less than the Refundable Amount (£) / Remaining Amount (£) fields. Click Save.
In the confirmation pop up, click Yes.
The Status column in the Payment Detail panel updates to show there has been a partial or full refund against that payment.
The Refund Value (£) column in the Selected Payment Detail panel displays the amount refunded.
Further Refunds can be made against a Partial Refund by repeating the steps outlined above until the Available to Refund (£) value is zero.
Note: The system will generate a Journal for the Amount to Refund (£) value. This will reflect in the Supplier Balance.