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  3. How To Setup and Use the Alerts Option

How To Setup and Use the Alerts Option

Note: All pages below are subject to having relevant Roles and Permissions.

This guide will show you how to Configure Alert Watchers and Send and Receive Alerts via Browser Notifications and email Alerts.

Note: This Web version will replace the existing Alert Client which will be discontinued by the end of the 2021-2022 Academic Year.

Note: This option will NOT work with the Safari browser.

Containing:

How to Setup Alert Watchers

Note: All Alert Watchers will need to be setup by the Bromcom Administrator, this includes those currently receiving Alerts.

An Alert Watcher is someone designated to Receive Alert Notifications, more than one person can be an Alert Watcher and the Alerts they receive can be defined to all Types or specific Types of Alert.

To do this from the left Menu go to Config > Setup > Alert Delivery Settings.

This will display a list of Alert Watchers and the Type of Alerts that will be sent to them. This can be changed by ticking or unticking the boxes. To Remove an Alert Watcher click on the Bin icon on the left of that person, this will remove them, there will be no Confirmation.

New Alert Watcher/s can be added by clicking the Add button. This will display an Add Alert Watchers pop-up where you can select the Staff and the Alert Types for which they will be Notified and if required the Send email notification for alerts option.

Enabling Alerts for a Watcher

When a newly added Alert Watcher logs into the MIS, they will be prompted with an Action Needed Message, telling them they are an Alert Watcher and they need to enable their device, selecting the Allow or Block option.

Note: You will be asked to Allow or Block on each different device you use to login and on different browsers.

Previously sent Alerts can be viewed by clicking on your Image top right and selecting View Alerts from the list.

Note: Only an Alert Watcher or an Administrator will have this option listed.

Sending an Alert

All members of Staff have access to the Send Alert option. Clicking on your Image top right will give access to this.

Enter the details and select the Type of Alert to be sent. If you tick the Request Reply box the Alert Watcher will be made aware that you want a Reply to the Alert. Click the Send Alert button to send.

You will see a message that the Alert has been sent.

Receiving and Viewing an Alert

The Alert Watcher will receive a Notification with the Alert Type and Details, clicking on the Notification will open the Alert where they can see what is required and reply if needed.

Note: If the Send email for alerts option was selected on the Alert Delivery Settings page an email will also be sent to their Work email.

Note for Chrome Users: If you do NOT have the MIS open, but do have Chrome open, full screen or minimised, you will receive a Windows Alert Notification. You will NOT receive a Notification if Chrome is closed.

Note for Edge Users: If you do NOT have the MIS open and Edge is open or closed, you will receive a Windows Alert Notification. Which when selected will open the Edge Browser on the MIS login page and will display the Alert details once logged in.

Using Alerts on the Teacher App

Alerts can be Sent and Received using the Teacher App.

See: How To use Alerts on the Teacher App

Note: Please make sure you have the latest version installed for the Teacher App, this can be downloaded from the Google Play Store for Android and the Apple Store for iPhone.

Updated on November 10, 2022

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