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How to create and manage Scheduled Messages/Emails

Access: The minimum permissions required to carry out these tasks are found in the Framework Module of Config>Setup>Roles & Permissions.

In this guide, we will cover how to create and manage Scheduled Messages or Scheduled Emails.

Scheduled Messages or Emails can be used for purposes such as outlining Policies or Term Dates that you wish to share with Students/Contacts, either as a one off or on a regular basis in the future.

This guide includes information on the following steps;

See also:

Creating a Message/Email

Creating a Message or Email in Bromcom is very simple and begins by going to the Students List page.

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From here, select the desired Student/Students so that they are highlighted Blue.

Next, press Actions>Send SMS/Email.

From here, you will be provided with a Message Template screen where you can create your Message or Email. In this example, an Email is being created.

The key fields to note are Recipients (Student or Contact), Subject and Message. These fields determine who the Email is sending to and what information it contains.

Once the above is populated, there are additional fields further down such Contact Priorities and Dynamic Fields. These options are for fine turning the Message/Email and allow you to Filter it to only Contacts with Parental Responsibility for example.

When sending a Message/Email straight away, the normal practice is to press Recipients, ensure that all Recipients have a destination Email Address/Phone Number and then Send the Message/Email once you are happy.

For Scheduling a Message/Email, you would need to press Schedule instead.

Scheduling a Message/Email

Once you have carried out the above steps and pressed Schedule, you will see the following screen.

Note: The At field defaults to at least ten minutes ahead because a Schedule must be in the future.

You can make the Time later for the current day you are on, or make the Time earlier for a future day depending on the Schedule option you select.

The Schedule field provides you with the following options;

  • OnceThe Email will be sent once on a chosen day/time in the future.
  • DailyThe Email will be sent once a day at a chosen time, until cancelled.
  • WeeklyThe Email will be sent once a week on a chosen day/time until cancelled.
  • MonthlyThe Email will be sent once a month on a chosen day/time until cancelled.
  • TermlyThe Email will be sent once a Term on a chosen day/time until cancelled.
  • YearlyThe Email will be sent once a Year on a chosen day/time until cancelled.

Below is an example of an Email which has been Scheduled to send at 8:00am every day that Students are in School for just under two weeks. This means Inset days are skipped.

Once you have set the Schedule to your preferences, press Save.

The Email has now been Scheduled and can be amended or deleted by following the steps in the next section.

Amending and Deleting a Scheduled Message/Email

Once a Message or Email has been Scheduled, you would need to go to the Students List page to amend or delete it.

On the Students List page, select any Student and press Actions>Send SMS/Email.

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Now, instead of creating or sending an Email as shown in the previous section, you just need to press Tasks which is at the bottom of the screen.

The Tasks area will provide you with all of the active Messages or Emails which are currently Scheduled.

This image has an empty alt attribute; its file name is Schedule-3-1024x227.gif

Left clicking on the Task will allow you to amend the details of it, such as the Recipients, Subject or Dynamic Fields as shown below;

If you wish to delete/cancel the Task, a Red No Entry Sign can be found on the far left of the Tasks area.

Press this to delete the Task and then press Proceed when prompted to confirm the deletion and complete the process.

Note: The Task cannot be retrieved once it is deleted, so please make sure you definitely want to delete it.

See also: How to Schedule a Report via Email

Updated on November 10, 2022

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